Refund & Cancellation Policy

Welcome to EZZYRIDE, a transportation booking marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.

This Refund & Cancellation Policy explains how cancellations, refunds, rescheduling, payment disputes, and transportation bookings are handled through the EZZYRIDE Platform.

By booking transportation services through EZZYRIDE, you acknowledge that you have read and agree to this Policy.

1. About This Policy

Independent Transportation Providers

EZZYRIDE serves solely as a technology marketplace connecting customers with independent transportation providers and drivers.

Each provider operates independently and may establish reasonable cancellation, refund, waiting time, no-show, and rescheduling policies, provided they comply with applicable laws and the EZZYRIDE Platform requirements.

2. Customer Cancellations

Before the Scheduled Ride

Customers may request to cancel a booking before the scheduled pickup time.

Refund eligibility depends on:

  • The cancellation policy of the selected provider.
  • The timing of the cancellation.
  • Whether the driver has already been dispatched.
  • Any non-refundable reservation or booking fees disclosed before confirmation.

Approved refunds will be processed using the original payment method where applicable.

3. Provider Cancellations

Cancellation by the Transportation Provider

If a provider cancels a confirmed booking for reasons within their control, customers may be eligible for:

  • A full refund where applicable.
  • Assistance in finding another available transportation provider through EZZYRIDE.
  • Other remedies required by applicable law.

Repeated provider cancellations may result in suspension or removal from the Platform.

4. No-Show Policy

Customer No-Show

If a customer fails to appear at the agreed pickup location within the provider’s disclosed waiting period, the booking may be considered a no-show.

Refund eligibility will depend on the provider’s published no-show policy.

5. Waiting Time

Delays

Some transportation providers may charge additional waiting time fees if the customer is delayed beyond the agreed pickup time.

Any applicable waiting time charges should be clearly disclosed before the booking is confirmed.

6. Rescheduling

Booking Changes

Customers and providers are encouraged to communicate promptly regarding rescheduling requests.

Rescheduling is subject to:

  • Provider availability.
  • Mutual agreement.
  • The provider’s rescheduling policy.

Additional charges may apply if disclosed before confirmation.

7. Force Majeure

Events Beyond Reasonable Control

Transportation services may be affected by circumstances beyond the reasonable control of either party, including:

  • Severe weather
  • Natural disasters
  • Road closures
  • Traffic incidents
  • Government restrictions
  • Public emergencies
  • Vehicle breakdowns
  • Other unforeseen events

Where reasonably possible, customers and providers are encouraged to reschedule affected bookings.

8. Payment Disputes

Dispute Resolution

If a customer believes a payment was processed incorrectly or a dispute arises regarding a transportation booking, they should first contact the transportation provider.

If the issue cannot be resolved, customers may contact EZZYRIDE for assistance. While we may facilitate communication, EZZYRIDE does not guarantee a particular outcome and is not responsible for disputes between customers and independent transportation providers.

9. Platform Service Fees

Marketplace Fee

EZZYRIDE charges independent transportation providers a Platform Service Fee of 11% on completed transactions processed through the Platform.

The Platform Service Fee supports:

  • Secure payment processing
  • Platform maintenance
  • Customer support
  • Platform security
  • Marketing initiatives
  • Technology infrastructure
  • Continuous improvements to the Platform

The Platform Service Fee is generally non-refundable except where required by applicable law.

10. Limitation of Responsibility

Marketplace Role

EZZYRIDE facilitates transportation bookings between customers and independent transportation providers but is not the provider of transportation services.

Refund decisions relating to completed rides, waiting charges, no-shows, delays, route changes, vehicle conditions, or customer satisfaction primarily remain the responsibility of the independent transportation provider, subject to applicable law.

11. Policy Updates

Changes

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Updated versions become effective upon publication on EZZYRIDE.

12. Contact Us

Questions

If you have any questions regarding this Refund & Cancellation Policy, please contact:

EZZYTech IT Solutions

Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines

Email: admin@ezzy.ph

EZZYRIDE is powered by ezzy.ph and serves solely as a technology marketplace connecting customers with independent transportation providers. Unless expressly stated otherwise, EZZYTech IT Solutions does not employ, manage, supervise, or control the independent providers offering transportation services through the Platform.