Privacy Policy

Effective Date: July 24, 2026

Welcome to EZZYRIDE (“EZZYRIDE”, “we”, “our”, or “us”), a ride-booking marketplace powered by Ezzy.ph and operated by EZZYTech IT Solutions.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use EZZYRIDE, including our website, mobile applications, and related services.

By accessing or using EZZYRIDE, you acknowledge that you have read and understood this Privacy Policy.

1. About EZZYRIDE

EZZYRIDE is a technology marketplace that connects passengers with independent transportation providers, drivers, transport operators, shuttle services, taxi services, motorcycle transport providers, and other mobility service providers.

EZZYRIDE is a technology platform only and does not own, operate, employ, or manage transportation providers or drivers unless expressly stated otherwise.

Transportation services are provided solely by independent transportation providers who are responsible for the services they offer.

2. Information We Collect

Depending on how you use EZZYRIDE, we may collect the following information.

Personal Information
  • Full name
  • Email address
  • Mobile phone number
  • Date of birth (where required)
  • Profile photograph (optional)
  • Account credentials
  • Emergency contact information (if provided)
Booking Information
  • Pickup location
  • Destination
  • Booking date and time
  • Trip preferences
  • Vehicle preferences
  • Ride history
  • Booking reference numbers
  • Payment status
  • Driver or transport provider information
Payment Information

Payments may be processed through authorized third-party payment providers.

We may collect:

  • Payment transaction reference
  • Payment status
  • Payment method
  • Billing information where applicable

EZZYRIDE does not store complete credit card or debit card numbers.

Device Information

We may automatically collect:

  • Device type
  • Browser type
  • Operating system
  • IP address
  • App version
  • Device identifiers
  • Crash reports
  • Log information
Location Information

With your permission, EZZYRIDE may collect location information to:

  • Help passengers choose pickup locations.
  • Assist with route planning.
  • Display nearby transportation providers.
  • Improve booking accuracy.
  • Enhance platform security.

Location sharing may be disabled through your device settings, although some features may become unavailable.

3. How We Use Your Information

We use your information to:

  • Create and manage user accounts.
  • Process ride bookings.
  • Connect passengers with transportation providers.
  • Process payments.
  • Facilitate communications between passengers and drivers.
  • Provide customer support.
  • Improve platform performance.
  • Prevent fraud and unauthorized activities.
  • Comply with legal obligations.
  • Protect users and the platform.

4. Sharing Your Information

We may share your information with:

Transportation Providers

Information necessary to complete a booking may include:

  • Passenger name
  • Pickup location
  • Destination
  • Contact number
  • Booking details
  • Special ride instructions

Transportation providers are independently responsible for handling your information in accordance with applicable privacy laws.

Service Providers

We may share information with trusted providers that assist with:

  • Payment processing
  • Cloud hosting
  • Customer support
  • Analytics
  • Security monitoring
  • Communication services
  • Mapping and navigation services

These providers are required to protect your information appropriately.

Legal Requirements

We may disclose information where required by:

  • Applicable law
  • Court orders
  • Government agencies
  • Law enforcement authorities
  • Regulatory authorities

or where necessary to protect legal rights, prevent fraud, or ensure public safety.

5. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services.
  • Maintain business records.
  • Resolve disputes.
  • Comply with legal obligations.
  • Enforce our agreements.

When information is no longer required, we will securely delete, anonymize, or dispose of it where reasonably practicable.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information against:

  • Unauthorized access.
  • Unauthorized disclosure.
  • Alteration.
  • Loss.
  • Misuse.
  • Destruction.

Although we strive to protect your information, no online platform or electronic storage system can guarantee absolute security.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your information.
  • Request deletion of your account where legally permitted.
  • Withdraw consent where processing is based on consent.
  • Object to certain processing activities.
  • Request a copy of your personal information where applicable.

Requests may be submitted using the contact information provided below.

8. Cookies and Similar Technologies

EZZYRIDE uses cookies and similar technologies to:

  • Remember login sessions.
  • Improve website functionality.
  • Analyze platform usage.
  • Maintain platform security.
  • Store user preferences.

Please refer to our separate Cookie Policy for additional information.

9. Third-Party Services

EZZYRIDE may integrate third-party services including:

  • Payment providers
  • Mapping services
  • Cloud hosting providers
  • Analytics providers
  • Customer support platforms
  • Security providers
  • Communication platforms

These third-party services maintain their own privacy policies, and EZZYRIDE is not responsible for their privacy practices.

10. Children’s Privacy

EZZYRIDE is not intended for children under the age required by applicable law to independently use transportation booking services without parental or legal guardian consent.

If we become aware that personal information has been collected in violation of applicable law, we will take reasonable steps to delete such information.

11. Marketplace Disclaimer

EZZYRIDE is a technology marketplace that facilitates connections between passengers and independent transportation providers.

EZZYTech IT Solutions and Ezzy.ph do not own, employ, operate, manage, or control transportation providers or drivers unless expressly stated otherwise.

Independent transportation providers are solely responsible for:

  • Transportation services.
  • Driver conduct.
  • Vehicle condition.
  • Driver qualifications.
  • Licenses and permits.
  • Insurance.
  • Passenger safety during transport.
  • Compliance with transportation laws and regulations.

12. International Data Transfers

Where necessary to operate our services, your personal information may be processed or stored in jurisdictions outside the Philippines.

When this occurs, EZZYRIDE will take reasonable steps to ensure that appropriate safeguards are implemented in accordance with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

Updated versions become effective immediately upon publication on EZZYRIDE.

Continued use of the platform after changes are posted constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

EZZYTech IT Solutions

Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod City, 6100
Negros Occidental
Philippines

Email: admin@ezzy.ph

Powered by: Ezzy.ph

By accessing or using EZZYRIDE, you acknowledge that you have read, understood, and agreed to this Privacy Policy.